We all remember Princess. Her dog abuse case had social media and phones buzzing at Lollypop Farm.
"The issue that arose with that is that people wanted us to take an immediate action and we can't do an immediate action," said Reno DiDomenico, Law Enforcement Director.
Thousands spoke out through the internet after video of the German Shepard was posted. She was being hosed down by her owner and also hit with a rake.
"With all the popularity of animal groups coming and the more popularity of people reporting animal abuse, they need to learn how to address their feelings and control their emotions."
DiDomenico, a Humane Society Investigator, says misinformation about how they do their jobs spread like wildfire through the internet, and Monday night, shelter officials attempted to put out those flames.
"People in the community might have seen an investigation going on and not understood the background behind it and the research that goes on before a person is actually approached. I know some of it. I don't know all of it and I'm here to learn more," said Mary Wagner.
Wagner is a longtime shelter volunteer. She and dozens of other people are at this information session expecting answers on how animal cruelly investigations work.
"Knowledge is always the most important thing when people are seeing pets in crisis and how to handle them properly," Trudy Salmon.
Lollypop Farm says it welcomes those reports on animal cruelty from the community, but sometimes those good intentions can get in the way of the investigation.
"Sometimes a lot of publicity and press on the matter can actually frighten suspects and that makes our job a little more difficult because people are less willing to talk to us," said Alice Calabrese, Lollypop CEO.
Calabrese says they heavily rely on the eyes and ears of the community to report these cases, and they get resolved when everyone works together.
"Our hearts are in it too, so we're not going to let an animal suffer out there," said Calabrese.